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Terms and Conditions


The terms and conditions listed below apply to all purchases of products in the online shop at belonging to Timeline s.a.s.Via del Gavardello, 60 . 52100 Arezzo Toscany Italy. These Terms and Conditions and any purchase agreement entered into on the site are subject to Italian law.

By placing an order, the customer accepts these Terms and Conditions, which will at all times be accessible in the Pitti e Sisi online shop. Please read them thoroughly. We hope you will enjoy using our online shop.


All prices are listed in EUR and include Italian VAT, currently 22%, applicable to all purchases made on this site for delivery within the European Union. We reserve the right to change our prices with immediate effect and without prior notice. Prices are typically adjusted on February 15th. The price applicable to your purchase is that which is listed on the website for the product in question at the time of the order.

at all extra-EU shipping rates, the customs fees  are to be paid by the recipient and  must be added and  be paided directly to the courier.

 Shipping charges will be listed on the checkout pages and in the order confirmation that you will receive via e-mail.

Pitti e Sisi accepts payment with the following cards: VISA, MasterCard and American Express and all the accepted cards by PayPal Network.



Pitti e Sisi encrypts all of your card data with the so-called SSL (Secure Socket Layer) protocol. This means that unauthorised persons cannot read your card number or other information transmitted during the transaction with Stripe sistem, who handles payments for purchases made on Note that the page where you provide your payment information looks different from the rest of the shop. This is due to the requirement from PayPal and Stripe ePayments that the page must be secure and the information encrypted.


You can order online at any time you wish. The Pitti e Sisi staff processes orders Monday - Thursday 10:00 - 16:30, Friday 10:00 - 15:00 Central European Time. Orders placed outside of these hours will be processed on the following business day.


Pitti e Sisi will ship the goods via GLS/DHL/UPS (unless otherwise indicated) to a recipient in the European Union. Delivery will be made to the delivery address provided by the customer. To ship to to countries outside the European Union, select your destination country from Our list that will appear.

You can expect to receive your order within 3-6 business days when we have the item in stock. As Pitti e Sisi cannot guarantee local delivery conditions, Pitti e Sisi cannot provide a guaranteed delivery time at the customer/recipient address. In case the desired product is not in stock at the time of ordering, we will contact you by phone or e-mail to make arrangements.

As a consumer, you have the right to cancel the purchase order if the delivery is delayed in relation to the applicable agreement.

We insure all shipments against loss and damage while they are in transit from Pitti e Sisi to the recipient address. As soon as the shipment has been signed for at the agreed address, the insurance will lapse. If your package is damaged upon arrival, we recommend that you make a note that you are receiving a damaged package when signing for the shipment.


You have the right to cancel your purchase within 14 days without explanation. The right of withdrawal lapses 14 days after receipt of the goods.

To use your right of withdrawal, you must inform us unambiguously that you wish to withdraw, e.g. by letter or e-mail. You cannot simply choose not to receive/sign for the package upon delivery. You may use the return form that is enclosed with your package, but this is not obligatory. If you wish to cancel a purchase, you must return the product to us. You will be liable for any deterioration in the product's value that is due to handling other than what is necessary to determine the products' nature, characteristics and method of functioning. Since the product's packaging, such as boxes for jewellery and other items, is important for possible resale of the product, any damage to or failure to return the packaging will be deemed to be a deterioration in its value. You assume the risk of ensuring that the product is packaged responsibly when it is returned.

You must return the product(s) without undue delay and no later than 14 days from the date on which you informed us of your wish to withdraw.

Product returns must be sent to the following address:

C/o Timeline s.r.l. Unipersonale
Via del Gavardello 60,
52100 Arezzo, Italy

Att: E-commerce

If you wish to arrange for return shipping yourself, then you pay the return shipping cost. Remember to duly insure the shipment so that you may claim compensation from the shipping provider if your package is lost in transit.

We will pay for the return shipping cost provided that you follow the below procedure. Please note that we do not accept packages sent as cash on delivery.

Products should be returned via GLS/UPS. Send an e-mail to Customer Service at with the subject line:

“Return/Exchange of order number xxxxxxxxx (insert your order number which can be found on your Order Confirmation)”.

We will contact you and arrange for pick-up by GLS/DHL/UPS. We will make sure that the relevant paperwork is completed and that GLS/DHL/UPS collects the package during normal working hours at a place convenient to you. Alternatively we can e-mail you a freight label and you can drop off the package at the nearest GLS/DHL/UPS store.

When you cancel a purchase we will refund your payment to your account as soon as possible and no later than 14 days after we have received your notification that you wish to withdraw. We can, however, withhold the refund until we have received the return product or you have provided us with documentation showing that the product has been returned. If you follow the above procedure for returning with GLS/DHL/UPS via our Customer Service, you meet this requirement.

Refunds are transferred to the payment card with which the purchase was made. In connection with pre-payment via bank transfer, the refund will be transferred to the account from which payment for the purchase was made.

These return instructions are also included on the return form that is included with your package.


In addition to the above, as a customer you are protected by a 2 year warranty for defects in accordance with the general provisions of the Italian Sale of Goods Act.


If you wish to exchange a product you purchased, Pitti e Sisi will pay the return shipping cost as described above for the first exchange. If a product is to be exchanged multiple times, e.g. if the size is wrong, you must pay the shipping costs for any additional exchange.

In the lower part of the return form that is included with your package, you can specify why and to what you want the product exchanged.


For claims regarding defects or deliveries that have not arrived, please contact:

Pitti e Sisi
Timelines.r.l. Unipersonale
Via del Gavardello 60,
52100 Arezzo, Italy

Att: E-commerce

Telephone: +39 0575 984336


A complaint concerning a product or service purchased from PittieSisi may be submitted to the The Italian antitrust authority’s (AGCM) Consumer Complaints Board, Piazza G. Verdi, 6/A,  00198 Roma - Italia. You can submit your complaint to the Consumer Complaints Board via, where you can also read more about minimum amounts, fees, process, etc.
The European Commission's online complaints portal can also be used to submit a complaint. This is particularly relevant if you are a consumer resident in another EU member state than Italy. Complaints can be filed at: On filing a complaint, you must state our e-mail address:


Pitti e Sisi is subject to the Italian Act on Processing of Personal Data and all handling of personal data is conducted in accordance with this Act. Under the Italian Act on Processing of Personal Data, Pitti e Sisi is considered responsible for the data that is registered about customers and visitors to By making a purchase on, you accept our personal data protection policy.

Pitti e Sisi collects data about you in different ways in connection with your use of It is important to Pitti e Sisi that your personal data is stored securely and confidentially. Access to all registered user data on is limited to trusted employees of Pitti e Sisi and our security measures are regularly controlled to determine whether data about our users is handled correctly and in observance of the users’ rights.

However, it is not possible to guarantee 100% security for data transactions via the internet. When data is sent and stored electronically, there is always a risk that others will force their way to unauthorized access to protected data before it reaches our servers. So even though Pitti e Sisi does its best to protect your personal data, we cannot ensure, nor guarantee the security of any information. Thus, you send your data at your own risk.

Pitti e Sisi does not transmit or sell to third parties information that can be connected to you without your explicit permission.


We use cookies on our website. A cookie is a small text file which is stored in your web browser and which registers you as a unique user. Cookies may be used for the following purposes:

  • to improve our website's usability and to personalise the website for you,

  • to analyse the use of our website, including to gather statistics about visitors,

  • in the administration of the website, including to enable the use of any e-commerce facilities,

  • targeted advertising from us and third parties.

By using our website, you consent to our use of cookies.

You can find more information on how we use cookies, including how to disable cookies, here


In connection with purchases on our website, Pitti e Sisi requests the customer’s name, address, telephone number and e-mail address, all of which are necessary to fill the order and are used solely in connection with processing the order. The information is transmitted and stored electronically in unencrypted form for a period of 5 years.


The rapid development of the internet can make changes to our Terms and Conditions necessary. Thus, Pitti e Sisi reserves the right to update and revise the Terms and Conditions. When we make such revisions, we will also change the date listed after “Last updated” at the bottom of this document. Significant changes will be made public on


We will gladly answer any questions you may have about these Terms and Conditions or other aspects of our service. Please contact our Customer Service on telephone +390575 984336 or by e-mail at

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